Transform your data into clear actionable insights with AI
A powerful AI sentiment analysis tool that uses your data assets to drive continuous and measurable improvements.
Tailored Solution For Every Team
Whether you’re in marketing, product, business strategy, or support, our platform provides specialised features to meet your unique needs.
Track Brand Sentiment
Tailored features and insights specific to marketing teams’ needs.
Monitor your brand’s perception across social media, review sites, and customer feedback channels. Get real-time alerts when sentiment changes significantly.
Measure the impact of marketing campaigns by analyzing customer reactions and engagement. Track sentiment before, during, and after campaign launches.
Compare your brand’s sentiment against competitors. Identify gaps in market perception and opportunities for differentiation.
Understand which content resonates most with your audience by analyzing engagement patterns and sentiment across different content types.
Product Feedback Analysis
Aggregate and analyze user feedback about specific product features. Track sentiment changes after product updates or launches.
Aggregate and analyze user feedback about specific product features. Track sentiment changes after product updates or launches.
Monitor customer satisfaction with your product’s user experience through automated sentiment analysis of support tickets and reviews.
Identify which product issues are causing the most negative sentiment, helping prioritize your development roadmap.
Track sentiment throughout the customer journey to identify points of friction and opportunities for improvement.
Make Data-Driven Decisions
Analyze cross-channel data to uncover trends, measure performance, and make informed decisions that drive growth and efficiency. Get Comprehensive Insights for Smarter Strategies.
Evaluate customer sentiment using unified data from CRM systems, social media, and surveys. Understand how sentiment shifts over time and across channels, allowing you to adapt strategies to align with customer expectations.
Pinpoint top complaint categories to address operational gaps effectively. Focus on solving recurring issues by recognizing the root causes, which helps streamline operations and improve customer satisfaction.
Stay on top of KPIs such as churn rate, customer lifetime value, and sales performance. Leverage these insights to measure success and identify opportunities for optimization within your business strategies.
Use predictive analytics to anticipate retention risks and customer needs. Predict future trends and customer behaviors with data-driven models, enabling better resource allocation and proactive decision-making.
Enhance Customer Experiences
Empower your team with tools that provide a clearer understanding of customer needs and recurring issues. Get Actionable Insights to Improve Service Quality
Monitor support ticket and live chat sentiment to gauge satisfaction. This helps your team stay informed about how customers feel after each interaction, improving accountability and response quality.
Identify the top 10 complaint types to improve resolution times and training. By knowing the most frequent issues, your team can focus on building better resolutions, reducing repeat complaints over time.
Highlight customers at risk of churn and enable proactive retention efforts. Take immediate action with data-backed insights to keep your customers engaged, addressing concerns before they escalate.
Use trends in feedback to enhance workflows and boost satisfaction levels. Continuous improvement in service delivery ensures higher satisfaction rates and helps your team resolve issues faster.
Make Smarter Business Decisions with Data
From complaints data to CRM systems, our tool equips you to measure and optimize customer engagement:
- Customer Retention and Attrition Rates: Predict churn and take action to retain customers.
- Top 10 Complaint Types: Address common pain points to improve customer satisfaction and loyalty.
- Sales CRM KPIs: Gain insights from sales trends and customer interactions to enhance your sales strategies.
Uncover Sentiment Trends Across Key Channels
Tap into the power of prompt-alerts sentiment analysis by aggregating data from critical sources like social media, reviews, surveys, and customer support logs.
- Customer Sentiment Analysis: Measure positive, neutral, or negative sentiments to stay ahead of customer expectations.
- Top Sentiments Trend: Spot recurring themes in customer feedback across channels.
- Word Cloud: Identify frequently mentioned topics to prioritize your brand’s focus areas.
Enterprise-Grade Data Handling
Secure data handling with advanced privacy features for sensitive information
Data Pseudonymisation
Deep insights into customer sentiment trends
Advanced Analytics
Under why these customer sentiment trends are happening
Multi-channel Support
Track sentiment across all communication channels
Monitor, Analyze, and Take Control of Sentiment Data
Monitor customer feedback from social media, CRM, review sites and more, all in one place. Whether it’s channel-specific insights or a consolidated overview, our tool helps you turn conversations into growth opportunities:
- Understand how each platform influences brand perception.
- Refine marketing strategies by comparing audience responses.
- Drive better engagement with data-backed actions.
What Our Clients Say About Us
Secure data handling with advanced privacy features for sensitive information
Monitor Your Brand Across Various Data Sources
Secure data handling with advanced privacy features for sensitive information
With More Incoming
FAQs
Here’s what most clients ask us.
The tool can analyse virtually any type of qualitative data you have related to your customers.
Yes, the platform provides a unified view of sentiment from social media, CRM, reviews, support tickets, and surveys.
You can monitor customer sentiment trends, churn rates, lifetime value, top complaints, survey response rates, and more.
Absolutely. It’s designed to scale and offers small businesses actionable insights without requiring a large budget.
Yes, the tool integrates with several existing systems, and we’re continuously expanding its compatibility to ensure seamless data flow from client applications into the AI tool.
We do not offer trial accounts, but we provide a detailed demo using a case study to help you understand the tool’s functionality. If you are not satisfied, you have the option to cancel within the first three months without any obligations.